Hi All,
Sorry there has been such a huge delay in posts, I got caught up in training and day to day running of a business but I hope to start posting more frequently again.
Shoot me an email if there are any particular questions or topics you would like covered.
Chevron HSEQ
HSEQ Management Systems Consulting
Tuesday, November 13, 2012
Tuesday, May 8, 2012
Spotlight on WH&S in the Real Estate Industry
I was asked by a colleague recently to write a piece for her blog on safety in the Real Estate Industry.
The post can be found below
Monday, April 9, 2012
Measuring Customer Satisfaction
Apologies for the massive break in posts. There have been weddings, house moves and lots of work going on so unfortunately the blog has fallen by the wayside. Thankfully things have quietened down again so time to focus again.
The ISO 9001 standard has a requirement for analysis of data. This analysis can cover a wide range of data depending on your type of business but today I am looking at customer satisfaction.
A simple way for businesses with less than 1000 customers is to develop a customer survey using a site like survey monkey. www.surveymonkey.com
Using the templates provided you can determine what information is pertinent to your business and decision making. It also helps cover your customer satisfaction and analysis of data requirements.
Tuesday, November 15, 2011
Something a bit different
Sorry it has been a loooooooong time since my last post. We have been flat out for the last 4 months which is great leading up to the Christmas Break.
As something a bit different this was a project done by one of my clients for the Royal Children's Hospital.
Wednesday, September 14, 2011
Risk Assessments are not a one person job
I've been working with quite a large business over the last few weeks and during that time there have been a number of workshops undertaken. One of todays workshops was focused on risk and I have to say it produced a great result.
If you are performing any form of risk assessment (safety, environmental, commercial, technical etc) it pays to do it with a group of people all brain storming and making suggestions as opposed to one OH&S, Environmental, Financial Manager sitting at their desk nutting it out.
Sunday, September 11, 2011
Timeframe for building a Management System
One of the first questions I am always asked by potential clients is "How long will this take?" It is a difficult question to answer because if I say too short, I run the risk of not giving myself enough time to build the system and having to work for free for part of it. Or I can say too long making my price unrealistic.
Some people also expect you to be able to build a system within 3 days and pass an audit no problem. Funnily enough these are also the same people that don't want to have any involvement in it and generally cause headaches. I tend to turn down those jobs.
In order to build an effective Management System I would suggest at a bare minimum without the assistance of a consultant 1-2 days a week for 2-3 months. This would take into account documenting your system, implementation, auditing, corrective actions and review. With the assistance of a consultant you can shorten this as the learning curve is not as steep. This is assuming you are a small to medium business with around 5-25 employees.
The main variable however is how complex your business is. For example you may be a large business with a lot of people, however your processes are very simple as opposed to a small business with complex processes. As an example a cleaning business with 250 employees would have less complicated systems than a microchip manufacturer employing 10 people.
These days I err on the side of caution. I would rather say more time than I think it needed and come in under budget than get halfway through and realise there is no way I will be able to finish the system with the amount of time I've given myself. I've done both and I know which one feels better.
Some people also expect you to be able to build a system within 3 days and pass an audit no problem. Funnily enough these are also the same people that don't want to have any involvement in it and generally cause headaches. I tend to turn down those jobs.
In order to build an effective Management System I would suggest at a bare minimum without the assistance of a consultant 1-2 days a week for 2-3 months. This would take into account documenting your system, implementation, auditing, corrective actions and review. With the assistance of a consultant you can shorten this as the learning curve is not as steep. This is assuming you are a small to medium business with around 5-25 employees.
The main variable however is how complex your business is. For example you may be a large business with a lot of people, however your processes are very simple as opposed to a small business with complex processes. As an example a cleaning business with 250 employees would have less complicated systems than a microchip manufacturer employing 10 people.
These days I err on the side of caution. I would rather say more time than I think it needed and come in under budget than get halfway through and realise there is no way I will be able to finish the system with the amount of time I've given myself. I've done both and I know which one feels better.
Thursday, September 8, 2011
Reduction of petrol consumption as an Environmental Objective
If you are building a new Environmental Management System and one of your high impacts is the use of vehicles, I highly recommend against using the reduction of petrol consumption as an environmental objective.
It's a pain in the butt to measure and it can also be majorly effected by the growth of your business.
As an example if you run a small manufacturing business and do a lot of deliveries, you may have vehicle use as one of your aspects. You could set reduction of petrol consumption as an objective but if you have a high growth period and need to do more deliveries you aren't going to meet those objectives.
you're better off setting reduction of unecessary travel as an objective which will give you the same result but allow for growth.
The way I have structured this with one of my clients is by printing the most efficient route to each of their major clients using the www.whereis.com website. This tells you exactly how far it is from the office to the client. The driver then writes down their start and end km's on their delivery docket and it can be matched to how far they should have travelled. Set the objective that no trips should exceed 2km's from the designated route.
This way you can be sure there is no unecessary travel and keep fuel consumption to essential travel only.
It's a pain in the butt to measure and it can also be majorly effected by the growth of your business.
As an example if you run a small manufacturing business and do a lot of deliveries, you may have vehicle use as one of your aspects. You could set reduction of petrol consumption as an objective but if you have a high growth period and need to do more deliveries you aren't going to meet those objectives.
you're better off setting reduction of unecessary travel as an objective which will give you the same result but allow for growth.
The way I have structured this with one of my clients is by printing the most efficient route to each of their major clients using the www.whereis.com website. This tells you exactly how far it is from the office to the client. The driver then writes down their start and end km's on their delivery docket and it can be matched to how far they should have travelled. Set the objective that no trips should exceed 2km's from the designated route.
This way you can be sure there is no unecessary travel and keep fuel consumption to essential travel only.
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